Objectives and Scope
Primary Objective: Assist communities, organizations, and individuals in writing, submitting, and following up on FOI requests.
Focus on the Niger Delta region of Nigeria.
Key Features
Online Platform:
A page on TheInvestigator Centre website and its publishing outlets where users can:
– Learn about the FOI Act and its benefits.
– Submit their requests.
– Track the status of their requests.
– Receive updates and notifications.
Services Provided
– Request Assistance: Help users draft and review FOI requests.
– Submission Support: Help users with the submission process to relevant public authorities.
– Follow-Up: Track the progress of requests and assist with follow-up actions.
– Performance Metrics: Regularly assess the effectiveness of the help desk through metrics like request turnaround time and user satisfaction.
– Reporting: Generate periodic reports on the help desk’s performance and impact.
Legal and Compliance
– Adherence: Ensure compliance with the FOI Act and relevant data protection laws.
– Privacy: Strict measures in place to protect the privacy and confidentiality of users’ information.